5 Easy Steps to Improving Your Security Guard Service
What we have found is that almost all security guard businesses are capable of supplying the support that property supervisors want, but also often do not because of a lack of ongoing quality control processes.
Security guard businesses are unlike any seller a home supervisor usually hires. If you employ a painter, then you can see whether they are doing their tasks by taking a look at the walls. But when you employ a security guard business, how often can you determine if the guard company is performing their job including running background checks and drug screenings, providing good training for your own guards, and efficiently tracking and supervising your defenses. In most instances they probably are, but it is important to employ a method of verification and quality control to make sure that issues connected with the deficiency of performing these tasks do not start to occur.
In this guide we’ll talk five (5) simple steps to enhancing your safety guard service and achieving everything you imagine as your ideal building site security guard.
Display Your Guards Qualifications
In most nations, guards have been mandated to have a predetermined level of training before they can start working as security guards. If your condition is among these states, make sure your security guard company is compliant.
If you’re in a state where there are no state requirements for guard certification, then inquire into the sort of training that’s being provided by your security provider and ask yourself does it seem decent.
Additionally, is your security guard company performing background and drug screenings on all your guards until they send them to your property? If they are, they ought to be supplying you with verifications. Otherwise, why?
Another excellent way to screen if the guard is a good match for your house is to conduct a brief”interview” to get a sense of the guard and also to explain your expectations. This initial conversation will tell you a lot about what to expect from this guard and it gives you a chance to ask a different guard if you feel it is essential.
Assess Guard Training
Though most security guard businesses have a very comprehensive orientation that introduces each guard to the business itself, in several cases the guard’s orientation to his assigned property isn’t quite as complete. We predict the orientation for the assigned property”Website Specific Training”. Find out what your site specific training resembles:
• Can it occur at your property?
• How long is each new officer trained?
• How long does the security company double bank? (Double banks is the procedure for having a veteran guard working in the exact same time as the new guard.)
Determine the answer to each of these questions and be sure they match what you believe is adequate. You should even think about sitting in on your safety guard business’s orientation and your site specific training to get an understanding of what goes into preparing a guard to operate in your property.
Guard supervision is among the more important factors of very good security guard support. When security businesses provide poor oversight, there isn’t enough emphasis placed on preventing mistakes, problems, and complaints. Deficiency of oversight also removes the opportunity for the guard to understand and better understand their duties. If the guards are not being supervised, they start to feel their job isn’t important and they start to find themselves as less of a part of the security team. When guards do not feel as part of your team it typically leads to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Depending on the structure of your contract, onsite managers may not be included. If your contract does not require on-site supervision, how does your security guard company remotely supervise its guards? Outside of the normal security company field manager spot checks, the 2 methods of distant oversight that prove most successful are: Officer Check-Ins
In case your guards must make rounds of your property, then a method for tracking them while on duty is essential. Officer Tour Tracking Systems offer a distant way of tracking the guards while they are in your property. These tracking systems allow the security guard business to track the log and time the action of these guards while they are making rounds to several areas in your property. Most Officer Tour Tracking Systems can create reports that empower the safety guard company to quickly get an understanding of if the guard is making rounds. The property manager should also be provided with an updated version of these reports. Manufacturers of these systems comprise Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have found that using a method for guards to check in regularly with the safety guard provider provides a way of earning sure each guard is secure and alert. Using guards check-in regularly with the safety guard business, at least each 30 minutes, guards believe their security is important and being awake and attentive is an significant part their job.
Expand Your Favorite
After hours inspections of your defenses are always good ways of finding out just what is occurring with your safety while you are not there. During these inspections, be sure to ask your safety guards questions about their responsibilities and duties to make sure they know their tasks. In reality, we suggest getting your safety guards audited regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) by a certified security adviser as part of your ongoing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing precisely that. Remember, when choosing a security adviser be sure the adviser isn’t actually a security guard business. If so, your audit is guaranteed to turn up issues with your current security guard business.